1. Right of withdrawal
The right of withdrawal is 14 days from receipt of the order. However, in the case of personalised products, this right of withdrawal does not apply in accordance with article 103 of the General Law of Defence of Consumers and Users which is reproduced below.
2. Exceptions to the right of withdrawal
The right of withdrawal will not apply to contracts relating to:
a) The supply of services, once the service has been completely performed, when performance has begun with the prior express consent of the consumer and user and with his acknowledgment that he is aware that once the contract has been fully performed by the company, he will have lost his right of withdrawal.
b) The supply of goods or services whose price depends on fluctuations of the financial market which the company cannot control and which may occur during the withdrawal period.
c) The supply of goods manufactured pursuant to the specifications of the consumer and user, or clearly personalised.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable for return due to reasons of health protection or hygiene and which have been unsealed following delivery.
f) The supply of goods which, following delivery and having regard to their nature, have been inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the company cannot control.
h) Contracts in which the consumer and user have specifically requested the company to visit him in order to carry out urgent repair or maintenance work. If, during that visit, the company supplies services additional to those specifically requested by the consumer or supplies goods other than the spare parts required to carry out maintenance or repair work, the right of withdrawal will apply to those additional services or goods.
i) The supply of sealed audio or video recordings or sealed computer programs which have been unsealed by the consumer and user following delivery
j) The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts formed through public auctions.
l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle hire, food or services related to leisure activities, if the contracts provide for a specific date or performance period.
m) The supply of digital content that is not supplied in physical format when performance has begun with the prior express consent of the consumer and user, who knows that he loses the right of withdrawal as a result.
3. Exchanges, returns and guarantee:
The customer must put his reservations in writing to the shipper if at the time of delivery of the product he sees damage to it, its packaging or tearing of its packaging, etc, which the customer must record on the delivery note or document. In the case of damage that is not apparent, there is a period of seven calendar days in which the customer must send an email to email@example.com and to the shipping company, with photographs and a general description of the damage.
The user may return to WWW.SANDON.ES the product purchased, provided it is not a personalised product, within 15 days from receipt of the order. For that purpose, within the said period, the user must send an email to firstname.lastname@example.org, stating his intention to return the item, bearing in mind that once the said period has expired, the customer accepts that he is satisfied with the purchase made. Once the email has been received from the customer, WWW.SANDON.ES will contact him within three days in order to arrange collection of the product.
The aforesaid return must be made with all the original labels, packaging, documentation and accessories. In no event will the return of items that have been used be accepted.
If the item is defective, and Sandon and the shipping company have been notified of that defect within the above-mentioned periods, the return is free of shipping costs.
In cases of withdrawal from the purchase of non-personalised products, the shipping costs of return must be paid by the customer.
Our products have a two-year general warranty against manufacturing defects. We reserve the right to repair or replace any defective component at no cost to you.
It must be remembered that the guarantee will not apply to second and subsequent owners. You should retain proof of purchase.
In no event will the guarantee cover defects or deficiencies caused by: improper use, misuse or neglect; improper handling or modifications/alterations made to the product (the manufacturer’s instructions must always be strictly followed); product wear or damage caused by external factors (friction, sun damage, improper washing or care of the product, tears, etc.)
Within the warranty period the user must notify WWW.SANDIN.ES, by email to email@example.com, of his lack of conformity with the product, giving its model or name, a photograph and a list of the defects found.
Upon receipt of the aforesaid notification, WWW.SANDON.ES will assess the reasons put forward by the customer, replying within three days. If we agree to collect the product, you will be contacted in order to arrange removal of the product from your home, at no cost to you.
Once the product has been received and the defects have been verified, WWW.SANDON.ES will replace it with another product of identical characteristics, at no cost to the customer.