Payment and Shipping

1. Prices

The price of each product is fixed on the website and in any event will be the price stated in the online shop. The price includes VAT and, in our case, the cost of transport, which will be free for orders in Peninsular Spain.

If for any reason there is a typographical error, we will remedy it and update the definitive price in the order confirmation.
In addition, given that it can be considered to be our mistake, we will give you the option of changing your order.

If you have paid with your credit card, a full refund will be made.
In accordance with current legislation, the final total price will include all the costs that the purchase of our products may involve, which includes taxes and shipping costs.

2. Payment Methods

Online – SSL Encryption

Generally it must be stated that all areas related to the order completion process and MY ACCOUNT are secured through the SSL protocol, which protects against unauthorized access. The URL in the address line of your browser which begins with https: // indicates that you are in a secure area.

Our online shop allows you to choose from the following payment methods:

Card:

Payment will be through the platform which CAIXABANK provides to us with the new online shop system.

If payment by credit card is not accepted, it could be due to various reasons. Please check whether the problem is any of the following:

  • The expiry date of your card
  • That the entire card number has been entered correctly
  • You may have exceeded your card limit, in which case please check with your bank.

Bank transfer:

If you wish to pay by bank transfer, you can select that option during the purchase process. Once you have agreed to the purchase, you will receive an email sent to the address supplied, with confirmation of the purchase and bank information so that you can make the transfer.

It is very important that in the reason for the bank transfer you state the order confirmation number given in the email confirming the order.

No order will be processed until confirmation of payment. Therefore, where payment is by bank transfer, processing of the order will not begin until payment has been received in our account.

Paypal:

If you wish to pay using Paypal, you can select that option during the purchase process. Enter your Paypal account and confirm the purchase. Subsequently you will receive an email confirming your purchase.

No order will be processed until confirmation of payment. Therefore, where payment is by Paypal, processing of the order will not begin until payment has been received in our account.

3. Shipping Policy

Our company only fulfils orders from Spain and the following countries in the European Union (Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Portugal, United Kingdom and Sweden). For other countries, please contact us for a shipping quote.

Please bear in mind that some of our products cannot be shipped to certain countries due to distribution policies.

Once the order is confirmed, the data will be recorded by WWW.SANDON.ES. Once payment is confirmed, the process of preparing the order and delivering it will begin. For customised manufacture, this can take up to eight weeks depending on the order. Shipping can take up to ten days.

Shipping costs are included in the price of each of the products in our online store. Shipping to recipients in the Iberian Peninsula is free.

To receive your order, you must give a postal address where you will receive our order. If it is a gift for another person, we understand that you have authorisation to give us the data for the order that you make. We are not liable for that data transfer.

The customer is obliged to provide WWW.SANDON.ES with the necessary information about the recipient.

If there is a lack of information or error in it, WWW.SANDON.ES will not be liable, and any re-shipments required for this reason, and which entail increased shipping costs, must be paid for by the customer.

Delivery will be made at the address supplied by the customer, with free shipping to the Iberian Peninsula as stated above. DOOR TO DOOR SERVICE. For this, the customer must ensure that the order made does not present any problem as regards its dimensions and/or place of delivery. If any special transport is needed because of difficult access (basement, second floor with unfeasible access by stairs, or a crane, forklift or any municipal licence to occupy the public road is necessary, etc.) the product will be delivered to the door at street level and the aforesaid extraordinary shipping costs will not be borne by SANDON in any event, but rather it will be the customer who must pay them and deal with them directly with the shipping company prior to delivery.

If, after making an appointment, delivery cannot be made (because the person who must receive it cannot be found), the cost of the new shipment will be paid by the customer.

The delivery date will be considered to be the date of effective receipt by the customer of the merchandise at the agreed delivery address or, if the recipient is absent, the delivery date will be considered the date of the attempt made by the shipping company.
In our case shipping is done through various companies.

Therefore, shipping will be governed by the shipping policies that each company makes available on its website. These companies have a shipment tracking system and, therefore, you can follow your shipment at any time via the company’s website.